Support
Install it once.
Built to last.
Tutorials, documentation, and a team in Longueuil that knows your system because they built it.
Response within 24 business hoursTutorials
Learn. Set up. Master.
Three short videos to get you off to a good start. All the videos are available at the training center.
Frequently Asked Questions
Before you write, check here.
My controller doesn't appear in the app.
Make sure your phone is on the same Wi-Fi network as the controller, then swipe down to refresh the list. The app detects devices automatically (mDNS)—if your router isolates devices from one another (“AP isolation,” common on guest networks), disable this option or connect to the main network.
The controller won't connect to Wi-Fi.
The controller operates on the 2.4 GHz band, like most home automation devices—it has a longer range and requires little bandwidth. If your router combines 2.4 and 5 GHz under a single name, the connection should work without any issues. Otherwise, connect to the 2.4 GHz network while you set it up. The first video above shows each step.
Does my system work without an Internet connection?
Yes. Control can be entirely local: scenes, schedules, and automations run on the controller itself. The cloud is an option, not a requirement. The Internet is used only for remote control and updates.
How does the warranty work?
12 years for pixels and controllers, 3 years for other products. To file a claim, please email us with the serial number, a description of the problem, and a photo or video—we’ll respond within 24 business hours. See the warranty policy for the full terms and conditions.
Can I integrate IllumiDEL with Control4?
Yes, natively. The Control4 driver is provided to your integrator; IllumiDEL scenes become Control4 commands just like any other device in the home. Learn more about Control4 integration.
Contact Us
Having a technical problem? Let us know.
Describe what's happening and attach a photo if possible—we'll get back to you within 24 business hours.
Phone(514) 900-4018Monday through Friday, 8 a.m. to 5 p.m.
Emailinfo@illumidel.comResponse within 24 business hours
Workshop884 Jean-Neveu StreetLongueuil, Quebec J4G 2M1
Monday–Friday8 a.m. – 5 p.m.
Saturday – SundayClosed
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Dealer portal, training, and dedicated technical support.
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CONTACT
How can we help you?
Do you have a question about our products, your installation, or your account? Write to us, and our team will direct you to the right resource.